S’pore florist threatens customer with legal action after looking at one-sided S$108 flower basket – Mothership.SG
A Clarice Teo has taken from facebook to talk about her experience with a local florist, Seasons By Dahlia.
Teo was unhappy with a basket of flowers she ordered on the site as a birthday present for herself, saying she was “confused” as to why she “got half a -basket of flowers when what she (she) ordered was a basket of flowers”. .
Here is the basket of flowers in question:
Teo alleged that she posted a message on Facebook because there was “no way for (her) to review the product”. She also warned Facebook users that they should treat her review as her “personal opinion” and exercise discretion when deciding to buy from Seasons By Dahlia.
Teo said she stumbled upon the florist, who advertised “beautiful arrangements,” and ordered a floral arrangement for herself to celebrate her own birthday.
She paid S$108 for an arrangement called “Mariposa,” which was featured with this photo:
Here is the basket that Teo would have received:
Asked the florist for clarification
Teo then reached out to Seasons By Dahlia to “better understand the flower basket (she) received, and a conversation ensued.”
WhatsApp messages allegedly exchanged between the parties showed Seasons By Dahlia apologizing for the “misunderstanding” and explaining that all shopping carts on their site “are all one-way unless otherwise stated”.
When Teo asked for a refund, the other party said they “could have checked with (them) before making the purchase” and claimed they “never had any issues after the purchase” when it comes to their one-sided baskets. . They added that they will “happily issue a refund once the cart is returned.”
According to Teo, the flower basket has since been picked up by a Seasons By Dahlia driver, and the store is processing her refund, which will take about a week to complete due to the payment method she chose.
Seasons By Dahlia’s response
The florist reportedly contacted Teo after his April 29 Facebook post, saying they had sought “legal advice from (their) attorney” and asked him to “immediately delete the post” to “minimize further harm.”
In a later post, they wrote:
Hello Clarice, I am at my lawyer’s to seek defamation advice against you for having made unfounded and baseless remarks about our company. The lawyer has confirmed that your remarks are defamatory. We now demand that you immediately delete all posts about our company or we will seek aggravated damages from you in court. My attorney is currently preparing the summons against you which will be delivered to you personally.
Teo said in an April 30 update that she edited her post because she received “4 separate messages from them asking her to take my post down or they will take legal action.”
The florist side of the story
Seasons by Dahlia has since posted a Facebook post themselves to explain what happened.
In it, they claimed that it was “NOT (their) intention to scam/cheat anyone’s money” and that they are “truly sorry if (they) made this feel to someone”. They admitted that “the sponge that can be seen for other models has not been as severely evident as the Mariposa design”, that it is their “fault for not checking before the basket came out and “should have worded (their) answer better”.
They added that the price of the basket is due to “expensive flowers” – including flowers “imported from Japan”.
Additionally, the florist decided to stop designing the basket because filling the basket would “increase the cost”.
Seasons by Dahlia confirmed that they consulted an attorney and stand by their actions as “Teo’s first post (prior to any edits) was defamatory of (them)”, and acknowledged that “she has since edited it to just state the facts”.
The florist ended his post by saying he is ‘striving to do better and get out of this incident’, asking commenters to be ‘kind’ and not send ‘death threats or profanity’.
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Best pictures via Clarice Teo