Blackpool florist hits back after claiming bride’s £80 daisy bouquet was a ‘scam’
A Blackpool florist has shared her devastated response after a bouquet prepared for a bride was slammed on social media as ‘exorbitant’ and described as ‘as if just picked from the garden’.
Libuse Parker, 44, got married on August 30. Her daughter, Eliska Opiolova, 20, explained that they went to Jeanette’s Florist on Highfield Road in Blackpool to order her mother’s special bouquet. £80 later, the family are feeling ‘ripped off’ and expecting something ‘better’ for the big day.
The florist, which has operated its Blackpool location for over 50 years, has since shared a response to comments criticizing the price as ‘exorbitant’ and ‘not worth the money’. Colette, who runs the shop with her sister, told LancsLive that if she had been offered the chance to rectify the situation, she would have.
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Jeanette’s Florist is rated 4.7 stars overall by previous customers on Google. Nicki Ramsay wrote: “Really impressed with a lady called Alex at jeanettes, she made us a bouquet within an hour of our friends 40th birthday! The flowers are absolutely stunning and we were beyond impressed with the service! I love all the staff at Salon 142”
Jane McEvoy added: “Thank you for the beautiful flowers for my mother-in-law’s funeral on March 2. I told you what I wanted on the phone and they were perfect. The service was broadcast live and many people responded. said the flowers were lovely.”
Eliska, whose mother married on August 30, told LancsLive they had a different experience: “We went and the lady seemed very accommodating, she let us know that the bouquet of flowers for the wedding would cost her around £ 80. My mum told her she wanted lots of daisies and to make the bouquet look quite vintage and country.
“She didn’t specify exactly what other flowers she wanted, she just said she wanted it to look very floral. The lady said, leave it to me, I’ll make you a nice big bouquet for you. £80.”
Eliska said they paid £40 as a deposit and were instructed to return to Jeanette’s florist on the morning of the wedding to collect the flowers. Mom, Libuse went to get them alone, and Eliska says she would have complained if she had been there.
“She doesn’t speak English very well, which is one of the reasons why I think she was taken advantage of. The lady asked if my mother loved her, to which she said yes, in theory it’s a beautiful bouquet but not worth it She paid £80 my mum took the flowers home and i was so upset because it didn’t look like £80 worth of flowers to me It looked very simple and the petals were already fading.
While photographing the bouquet, Eliska took to Facebook to ask other people’s opinions on “whether it was worth it”. She claims that about half an hour later, mum Libuse received a call from Jeanette’s florist saying she had received “everything ordered” and that the florist was “up from 7 a.m. that morning to make the flowers”.
Eliska added: “She didn’t apologize or a refund was just very rude and repeatedly trying to justify the bouquet and the price. My mum hung up the phone as she wasn’t going anywhere and she wouldn’t let her talk.”
Eliska claims she then received a call from “another Blackpool landline number” and claims her mother’s “home number” was released. Jeanette’s Florist strongly denies this claim and says they would “never” share anyone’s personal information.
She adds, “Jeanette has since posted yet another post on her page stating her side of the story, but that’s about it. In theory, all I’ve asked for are opinions. and 90% of people were disgusted that we got ripped off like that.She liked them but was more upset that she had paid £80 and expected something better.
“If we knew what they would look like, she could have made them herself. There was no time to make alterations as the wedding was only a few hours away and the lady refused to help from anyway. She still used the flowers but the price may not be justified.”
Eliska’s post quickly caught the attention of locals – it currently has more than 300 comments and 200 likes – but it’s a situation that Colette of Jenette’s Florist says is making her “sick”.
She told LancsLive: “The lady came to pick up the bouquet and she paid the balance and left. She didn’t say anything, I said how beautiful she was and gave her details of what she was up to. had to do, like I do with every bride, because we always leave them in the water until the last minute to help them stay cooler.”
Half an hour later, says Colette, a customer informed her that a post had been shared on Facebook. She added: “I thought she was lovely, she’s a pretty petite woman and she didn’t need anything huge. Obviously you want the dress to shine through and everything. It was similar to the photo she gave me at the time and she specifically asked for daisies.”
Colette explains that Jeanette’s Florist doesn’t stock daisies, so they specially ordered them. “As soon as I found the message I said I would be grateful if they could report it so I could rectify it, but they hung up on me.
“I’ve also been accused of giving him private details, it’s more upsetting, I would never do that. We’ve been in business for over 50 years. We’ve done weddings, we’ve done two or three times with the same people, so that’s it, they come back to us.
“That’s all I have to say. If she had come back or called me back, I would have rectified the situation. She didn’t give me that opportunity.”
Colette added: “I thought the bouquet was beautiful and would look good on her, but obviously people have different perceptions, my perception was she wanted daisies, she wanted small.
“A picture can be worth a thousand words, but if you can’t physically see it, the way you take a picture of flowers changes the way it was.”
Jeanette’s florist is open every day of the week and is a family business. They make bouquets and also offer a bespoke service for brides and special occasions.